Francis U.

This is the first testimonial I have written since I haven’t been strongly compelled to write one until now. Being in the advertising and marketing profession, I am well aware of the term Customer Relationship Management. Brooke and Nic are living examples of how to implement CRM effectively and successfully, as indicated by other testimonials on the Pinball Company website. I would just like to add my experience after purchasing a pinball machine from them. Evident from the testimony of other customers, Brooke and Nic have perfected the pre, during and after sale stages in dealing with customers. However, for me what was significant was how they handled a persistent product failure situation. After actually having done their part, they went above and beyond what one would expect. They not only sent a reliable local technician but also shipped the needed replacement parts. While it took a while for the technician to finally get to the root of the problem and successfully solve it, they continued to provide the valuable and needed support. Brooke for example, would periodically follow-up with phone calls to see how things were going and if parts were received. To summarize, the true key to success of the Pinball Company is not the efficient purchase and delivery system, nor the products they sell, but rather Brooke and Nic. With their focus on complete customer satisfaction over just providing what is promised, they are the epitome of “customer service”. I for one look forward to a continued relationship and future purchases, and would not hesitate to recommend them to others.